At SIGMA, we create efficient, innovative, and effective designs and aim for sustainable development by adding value to the business and society with our successful project and construction management. We build solid links with our customers for future business by providing them with high-quality service.
We recruit talented people with diverse and different experiences to share our goals and provide the right conditions and opportunities for their development, creativity, and training. Our clients and business partners benefit from our long-term, reliable, and empathetic relationships. We value knowledge exchange and foster a research culture and intra-company collaboration. We strive to develop our design, construction, management, digital skills with strategic thinking. We work in partnership with clients whose commitments and values are common with ours, and conduct our business with suppliers who have adopted these principles. Our Integrated Management System includes ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and ISO 10002:2018 standards.
SIGMA's Integrated Management System is based on international standards ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and ISO 10002:2018. We ensure that our products and services meet the needs and expectations of interested parties. Our professionals attach importance to the documentation of the projects and services.
The goal of our Integrated Management System is to consistently improve our service quality through a client-centered approach, respond to the requirements and expectations of our stakeholders, and fulfill our societal, environmental, and colleague responsibilities.
Quality Consciousness
Implies to achieve sustainable and permanent values by managing all our processes with the principles and values of honesty, openness, transparency, equality, and flexibility.
Client-centered Service
- We ensure client satisfaction by responding to client needs and expectations as a priority in product and service delivery and encouraging customer feedback.
- We provide quality products and services in all projects and display a client-centered approach.
- In case of a customer complaint, we quickly take the necessary measures to eliminate the complaint objectively and avoid client dissatisfaction.
Continuos Improvement
- Implies full realization of the principles and conditions of the integrated quality management system in all our services and ensures the continuous improvement of its effectiveness.
Human Resources
- Our staff is the most valuable asset in our firm. We employ fully competent teams and strive to improve service quality while maintaining employee engagement through ongoing investment in their development.
Compliance with Legal Requirements
- We ensure that our products and services comply with the legal regulations, client requirements, and expectations and maintain their continuity.
Occupational Health and Safety and Environmental Awareness
- Implies to use of energy and natural resources efficiently.
- We comply with the occupational health and safety legislation and principles in all SIGMA's activities and ensure its adoption by all our employees.
- We ensure sustainable use of resources to prevent pollution and protect the environment.
- We proactively manage and adopt environmental policies to comply with relevant legal regulations and applicable standards.
Download SIGMA's integrated quality management system documents from the link below.
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